Credit control
Account stoppedReplaces: BC reminders created and never issued · the statements job on hold since June 2025
Balance£8,385from Xero · limit £17,500
Exposure£53,832balance plus £45,447 on open orders
Over the limit£36,332once open orders are counted
Overdue£0paying to terms
PositionWhat the ledger says, plus what it cannot see
Account stoppedExposure is above the credit limit once open orders are counted.
Orders held at entry1 order is held. The balance of £8,384.73 came from Xero, the open order value of £45,446.83 is what mCentral OPS knows and Xero does not, and the two together are what actually put the account over its £17,500.00 limit.
SO-10402Releasing this order would take the account over its credit limit.£45,447
A stop holds orders at entry, before the warehouse picks anything, and a payment arriving from Xero releases the account on its own.
AgeingThe ledger's split of the balance
Current£8,384.73
30 days£0.00
60 days£0.00
90 days and over£0.00
Everything sits current. The reminder ladder below stays quiet.
Statement of account15/05/2026 to 13/08/2026 · the document a reminder goes out with£8,384.73
Nothing moved in the periodNo invoice, credit or payment landed on the account in the last ninety days. The opening balance is the closing balance.
Opening balance £8,384.73 plus 0 invoices totalling £0.00 less payments received gives £8,384.73, which is the balance Xero holds for this account. Payments are the balancing figure in this simulation, which is stated here rather than hidden so nobody mistakes the statement for a real ledger extract.
Reminder ladderCreated and issued are different states, and only one of them reaches a customerNothing due
1Payment reminderA friendly note that one or more invoices have passed their due date, with the statement attached and a direct line to call if something is wrong with the paperwork.Nothing else. Most of these are a purchase order number that never reached the right desk.from 7 days · automatic
2Second reminderA firmer note naming the invoices and the total, asking for a payment date, and saying plainly what happens at the next stage.The account manager is told, so a commercial conversation can happen before a credit one.from 21 days · a person issues it
3Final noticeA formal notice giving seven days to pay or agree a plan, stating that supply will otherwise be suspended.The account moves to watch, and new orders need credit control to release them.from 45 days · a person issues it
4Supply suspendedNotice that supply is suspended until the account is cleared or a written plan is agreed, with the statement and the ageing attached.The account is stopped. Orders are held at entry rather than at dispatch, so nothing is picked and then cancelled.from 60 days · a person issues it
Nothing to chase: the account pays to terms. The ladder starts by itself at seven days overdue, and levels 2 to 4 always wait for a person, because a final notice is a commercial decision and not a scheduled job.