Returns
LiveView only1 awaiting decisionToday: Business Central
A working surface you can act on, not just look at, is a later step of the build.
Replaces: BC sales return orders (S-RETORD) handled by email · purchase returns to suppliers, nothing today
Awaiting a decision1nothing moves and no credit exists until then
Decided this week2each one carries who decided it
From today's round0short or failed drops the driver recorded
Purchase returns in progress1of 2 raised against suppliers
Needs a decisionThe platform recommends and explains its reasoning; an authorised person decides1 waiting
Awaiting decision RT-5106 · Brightside Facilities Group · Reading RG2Damaged in transit · Damaged product · Jangro Blue Nitrile Gloves Small 100 Pack - DG150‑S (UNI100) × 2The platform recommends Replace. Damage in transit is ours to put right, so the customer is made whole with a replacement and the carrier claim is raised separately. Deciding needs an authorised role, and nothing moves until then.Against order SO-10391 · received West Feltham · sold by West Feltham · 4 photos (simulated)Return order raised, received, condition assessed. The decision is the only step left.13/08/2026
Deciding needs an authorised role. Until somebody decides, nothing moves off quarantine and no credit exists on the account.
From today's roundRecorded by the driver on the phone this sessionRound clean so far
Nothing back from today's round yetA short or failed delivery recorded in the driver app appears here the moment the driver records it, with the workflow it starts.Open the driver app
Each one started its workflow the moment the driver recorded it, so nothing waits on somebody typing it up back at the depot.
Decided this weekThe quiet record: every decision carries who made it and where the stock went2 decided
Return to supplier RT-5102 · Wexley Care Homes · BracknellQuality complaint · Damaged packaging, product sound · Jangro Premium Citrus Cleaner 5L - Multi-Purpose Degreaser (BIO007) × 6Collected on the East round because the site sits inside the East delivery region, while the credit and the supplier claim stay with West, the depot that sold it.Against order SO-10388 · received East Brentwood · sold by West Feltham · 3 photos (simulated) · collection MXC-8801 via MaxoptraReturn order raised, received, decided, credit memo issued to Xero.12/08/2026
Restock RT-5104 · Applecross Hygiene · Slough depotOver supplied · Unopened, resaleable · Jangro Coreless Micro Mini Toilet Roll 2 Ply 100m x12 (KRU059) × 4Returned by the driver on the same round, so no collection job was needed.Against order SO-10402 · received West Feltham · sold by West Feltham · 2 photos (simulated)Return order raised, received, decided, credit memo issued to Xero.13/08/2026
A straight replacement swaps the goods rather than crediting the account, so it is the one outcome that carries no credit memo.
Purchase returns to suppliersStock going back the other way, against the original purchase order1 in progress
Awaiting collection PRMA-1398 · Halbrook Machines · West FelthamReceived damaged · Portwest P2 FFP2 Respirator x 20 (P200WH) × 4, Portwest White Coverall PP 40g Large (ST11WHL) × 5, Portwest Combat Trouser Black (11378) × 2Against purchase order PO-4830 · raised by S. Farrow · Awaiting the supplier's collection and credit note.15/07/2026
Credit note received PRMA-1788 · Duncroft Sanitaryware · West FelthamReceived damaged · Portwest Oxford Shoe Black (FW47BL8) × 6, Portwest P2 FFP2 Respirator x 20 (P200WH) × 1Against purchase order PO-4821 · raised by R. Whitlock · Credit note matched to this return and the original PO: closed.10/08/2026
Register B32, a real gap: nothing in the estate covers supplier returns today, only customer returns. Products shown are MSC's own, from the live shop's range, matched to the supplier that carries that category. A credit note received closes the return. MSC has no reason-code list, authorisation rule or disposition rule recorded today, so this is the designed shape rather than a copy of an existing process. Return quantities are derived and photo captures are simulated rather than real images.