Credit control
Account stoppedReplaces: BC reminders created and never issued · the statements job on hold since June 2025
Balance£5,425from Xero · limit £12,000
Exposure£5,425balance plus £0 on open orders
Headroom£6,575left before the limit, open orders counted
Overdue£3,368oldest item 97 days past due
PositionWhat the ledger says, plus what it cannot see
Account stoppedAwaiting signed contract
A stop holds orders at entry, before the warehouse picks anything, and a payment arriving from Xero releases the account on its own.
AgeingThe ledger's split of the balance
Current£2,056.26
30 days£630.28
60 days£1,227.39
90 days and over£1,510.77
The old buckets are what the reminder ladder below is actually about.
Statement of account15/05/2026 to 13/08/2026 · the document a reminder goes out with£5,424.70
Nothing moved in the periodNo invoice, credit or payment landed on the account in the last ninety days. The opening balance is the closing balance.
Opening balance £5,424.70 plus 0 invoices totalling £0.00 less payments received gives £5,424.70, which is the balance Xero holds for this account. Payments are the balancing figure in this simulation, which is stated here rather than hidden so nobody mistakes the statement for a real ledger extract.
Reminder ladderCreated and issued are different states, and only one of them reaches a customerLevel 4 due
Created, never issued: a reminder record exists against this account and the customer has heard nothing. This is exactly the state the audit found in Business Central, and it is why issuing below is a separate, named act.
1Payment reminderA friendly note that one or more invoices have passed their due date, with the statement attached and a direct line to call if something is wrong with the paperwork.Nothing else. Most of these are a purchase order number that never reached the right desk.from 7 days · automatic
2Second reminderA firmer note naming the invoices and the total, asking for a payment date, and saying plainly what happens at the next stage.The account manager is told, so a commercial conversation can happen before a credit one.from 21 days · a person issues it
3Final noticeA formal notice giving seven days to pay or agree a plan, stating that supply will otherwise be suspended.The account moves to watch, and new orders need credit control to release them.from 45 days · a person issues it
4Supply suspendedDue nowNotice that supply is suspended until the account is cleared or a written plan is agreed, with the statement and the ageing attached.The account is stopped. Orders are held at entry rather than at dispatch, so nothing is picked and then cancelled.from 60 days · a person issues it
Issue level 4: Supply suspended
Issuing lands on the account history with a name, a time and the note. A payment arriving from Xero drops the account out of this ladder on its own.