DC

Kingsway Retail Park, Uxbridge

LiveFailed
Today: Maxoptra, out of sight of the office
Job FJ-20927Round W-14, stop 3 of 4S. Whitfield, LX19 PTR9 parcels
Replaces: a paper POD in a cab, and a phone call to find out what actually happened at the gate
The rest of round W-14Back to today
Live round position
The same route, ETA and door status the driver and office see. Select any door on the trace to move through the round.
Open route command
  1. ✓Loaded9 parcels checked onto LX19 PTR
  2. ✓On the roundRound W-14, 3 of 4 doors recorded
  3. ✓At this doorRecorded at the door at 12:50. No proof of delivery, the site could not take the goods.
  4. ✓Outcome recordedFailed
  5. ✓Customer updatedTracking and order record updated
MSC West, Feltham1. Riverbank Schools Trust: Inside its window1Riverbank Schools Trust08:542. Meridian Offices: Inside its window2Meridian Offices10:453. Kingsway Retail Park: Window missed3Kingsway Retail Park13:054. CleanCo Resale: Running behind4CleanCo Resale14:28
Optimised sequencePlanned by Maxoptra68.9 kmfull round, computed23 kg CO2efull round, computed13 kg CO2erecorded so far0windows still at risk
Recorded at the doorAt the door nextOn planBehindAt riskWill miss / missedLast GPS stamp
Schematic from the delivery feed's stop coordinates. It shows the round clearly without claiming road geometry or calling an outside map service.
Finish this failed dropThe follow up is already written. Read it, change anything you disagree with, then approve it.0 of 2 done, 2 to go
Raise the creditNothing to credit, nothing was delivered
Book the redeliveryProposed for 02/09/2026
Tell the customerWritten, waiting on you
0 of 2 done, 2 to go. None of it was typed by you: the credit is priced off the lines the driver recorded short, the redelivery is the next date this round runs, and the note is written from both.
Book the redeliveryNothing came off the van, so the whole drop goes back on a round out of MSC West, Feltham.Proposed
Redelivery date02/09/2026 is the next working day round W-14 serves Uxbridge. Change it if the site has asked for another day.Anything the driver should knowReport to reception for a visitor pass before unloading.
Booking it puts the whole drop on the loading list for that morning out of MSC West, Feltham, and the customer's tracking page shows the new date without anyone sending anything.
Site contact J. Adeyemi, site supervisor, on 07700 900764, if you would rather agree the day first.
Tell the customerWritten for J. Adeyemi at Kingsway Retail Park, from what actually happened at the doorWritten, not sent
The note that goes to the customerComposed from the delivery record before you got here. Change any of it. Nothing goes until you press send.
How they are told
It goes to J. Adeyemi on this drop's record and on the account, so the next person who opens either one sees what was said. Nothing else is sent to this customer about this drop.
Claude rewrites it server side from the short lines, the credit value and the redelivery date. The composed note above works with or without it.
Or record that nothing is neededSometimes the answer really is no action, and that is worth writing down as much as any of the rest
Why nothing is neededFor example: the site took the short line off the order themselves, or the customer has already been credited on another job.
It closes this exception off the board with your name and your reason on it. No credit is raised and nothing is sent to the customer.
A drop closed this way still shows on the board as an exception that was handled, never as one that went quiet.
What happened at the door
Recorded at the door at 12:50. No proof of delivery, the site could not take the goods.
OutcomeFailed recorded at the door
Window12:00 to 14:00, planned 12:50, round running 30 minutes behind
ReasonSite closed, from the driver's defined list
Proof of deliveryNone taken. Nothing left the van.
Where88 Ropewalk Road, UB8 1JG · ///orchard.thistle.marble
Site contactJ. Adeyemi, site supervisor · 07700 900764
Standing notesReport to reception for a visitor pass before unloading.
What this does to the order
A failed drop is an alert, never a quiet re-attempt. This is what it started, and who already knows.
The orderThe order stays open. Nothing is invoiced, the goods come back to the depot on the van and are booked back in against this job.
Who is toldCustomer service, the account manager and the site contact, at the moment the driver recorded it. Nobody in the office had to ring the driver to find out.
What happens nextA redelivery task is on the board with the reason on file: Site closed. The customer sees the same reason on their tracking page.
The lines on this drop
Products are MSC's own from the live shop. Quantities are demo data.
LineOrderedShortDelivered
Jangro Thick Bleach 750mlJangro · per Each · COV0035none0
Jangro Spray & Wipe With Bleach 750mlJangro · per Each · SEL1104none0
Jangro Thick Bleach 750mlJangro · per Each · COV003
Ordered5ShortnoneDelivered0
Jangro Spray & Wipe With Bleach 750mlJangro · per Each · SEL110
Ordered4ShortnoneDelivered0
Nothing came off the van, so every line is still on the order and still on the vehicle.
Problems raised at this drop
Raised on the road, not at the door. A problem never closes a drop, it tells the office something while there is still time to act on it.
Access problemSite closed
Round W-14Kingsway Retail Park, UxbridgeStop 3
Office actionRing the Kingsway site contact and agree a redelivery slot, then write the fire-drill window onto the site as a standing exception so the next driver is told before arrival.Network notifiedDelivery office · the site contact
“Fire drill, whole site evacuated, nobody to take it.”
Recorded route event