DC

Wexley Care Homes, Bracknell

LiveDelivered short
Today: Maxoptra, out of sight of the office
Job FJ-20918Round W-12, stop 3 of 7D. Osei, LT18 KWM6 parcels
Replaces: a paper POD in a cab, and a phone call to find out what actually happened at the gate
The rest of round W-12Back to today
Live round position
The same route, ETA and door status the driver and office see. Select any door on the trace to move through the round.
Open route command
  1. ✓Loaded6 parcels checked onto LT18 KWM
  2. ✓On the roundRound W-12, 3 of 7 doors recorded
  3. ✓At this doorRecorded at the door at 12:15. Proof of delivery: signature and photo (simulated capture).
  4. ✓Outcome recordedDelivered short
  5. ✓Customer updatedTracking and order record updated
MSC West, Feltham1. Applecross Hygiene: Inside its window1Applecross Hygiene09:102. Northgate Leisure: Running behind2Northgate Leisure10:533. Wexley Care Homes: Window at risk3Wexley Care Homes12:334. Brightside Facilities Group: Window at risk4Brightside Facilities G…15:215. Fenwick Marine Services: Window at risk5Fenwick Marine Services16:266. Harbourview Hotels: Window missed6Harbourview Hotels17:097. Brightside Facilities Group: Window missed7Brightside Facilities G…17:59
Optimised sequencePlanned by Maxoptra200.8 kmfull round, computed104 kg CO2efull round, computed25 kg CO2erecorded so far4windows still at risk
Recorded at the doorAt the door nextOn planBehindAt riskWill miss / missedLast GPS stamp
Schematic from the delivery feed's stop coordinates. It shows the round clearly without claiming road geometry or calling an outside map service.
Finish this shortfallThe follow up is already written. Read it, change anything you disagree with, then approve it.0 of 3 done, 3 to go
Raise the creditDrafted, waiting on you
Book the redeliveryProposed for 02/09/2026
Tell the customerWritten, waiting on you
0 of 3 done, 3 to go. None of it was typed by you: the credit is priced off the lines the driver recorded short, the redelivery is the next date this round runs, and the note is written from both.
Raise the credit notePriced against the lines that went short, at MSC's own published pricesDrafted
Line shortShort byPrice eachTo credit, net
Jangro Emergency Spill KitBIO102 · per Each1£13.53£13.53
Jangro Emergency Spill KitBIO102 · per Each
Short by1Price each£13.53To credit, net£13.53
Net £13.53, VAT £2.71, credit note total £16.24
Credit note total, including VATDrafted at £16.24 from 1 short line. Change it if you have agreed something else.Reason on the credit noteThis is what the customer reads on the note and what audit sees on the account.
Raising it takes £16.24 off what Wexley Care Homes owes and holds the short lines off this order's invoice. Nothing leaves for Xero until the next batch, and you can take it back until then.
A credit has to be raised against a line, which is why the driver records a shortfall per line rather than as a box missing.
Book the redeliveryOnly the short lines go back on a round out of MSC West, Feltham. The delivered lines stay delivered.Proposed
Redelivery date02/09/2026 is the next working day round W-12 serves Bracknell. Change it if the site has asked for another day.Anything the driver should knowHeight barrier 3.2m on the main gate. Use the service entrance.
Booking it puts the short lines on the loading list for that morning out of MSC West, Feltham, and the customer's tracking page shows the new date without anyone sending anything.
Site contact J. Adeyemi, site supervisor, on 07700 900842, if you would rather agree the day first.
Tell the customerWritten for J. Adeyemi at Wexley Care Homes, from what actually happened at the doorWritten, not sent
The note that goes to the customerComposed from the delivery record before you got here. Change any of it. Nothing goes until you press send.
How they are told
It goes to J. Adeyemi on this drop's record and on the account, so the next person who opens either one sees what was said. Nothing else is sent to this customer about this drop.
Claude rewrites it server side from the short lines, the credit value and the redelivery date. The composed note above works with or without it.
Or record that nothing is neededSometimes the answer really is no action, and that is worth writing down as much as any of the rest
Why nothing is neededFor example: the site took the short line off the order themselves, or the customer has already been credited on another job.
It closes this exception off the board with your name and your reason on it. No credit is raised and nothing is sent to the customer.
A drop closed this way still shows on the board as an exception that was handled, never as one that went quiet.
What happened at the door
Recorded at the door at 12:15. Proof of delivery: signature and photo (simulated capture).
OutcomeDelivered short recorded at the door
Window11:00 to 13:00, planned 12:15, round running 12 minutes behind
Proof of deliverySignature captured, photo captured. Both simulated in this demo.
Where12 Foundry Lane, RG12 8FB · ///ledger.mast.loft
Site contactJ. Adeyemi, site supervisor · 07700 900842
Standing notesHeight barrier 3.2m on the main gate. Use the service entrance.
What this does to the order
Stated here rather than left for the office to work out, because a shortfall nobody chases becomes an invoice nobody can defend.
The orderThe delivered lines are invoiced as delivered. The short lines are held off the invoice and a credit is prepared for them, so the customer is never invoiced for goods that did not come off the van.
Who is toldThe depot supervisor gets a stock check against the pick that loaded it, customer service gets the credit to approve, and the customer is told before the invoice goes out.
What happens nextA follow-on delivery is offered for the short lines, or the credit stands if the customer would rather take it.
The lines on this drop
A shortfall is recorded per line, never as a vague box missing, because the credit has to be raised against something.
LineOrderedShortDelivered
Jangromatic Dispenser WhitePlasticJangro · per Each · MET1051none1
Jangro Blue Vinyl Gloves Powder Free Medium 100 Pack - DG160‑MJangro · per Each · SHE0816none6
Jangro NTRL Organic Descaler 5LJangro · per Each · BPPJA00265none5
Jangro Emergency Spill KitJangro · per Each · BIO10241 short3
Jangromatic Dispenser WhitePlasticJangro · per Each · MET105
Ordered1ShortnoneDelivered1
Jangro Blue Vinyl Gloves Powder Free Medium 100 Pack - DG160‑MJangro · per Each · SHE081
Ordered6ShortnoneDelivered6
Jangro NTRL Organic Descaler 5LJangro · per Each · BPPJA0026
Ordered5ShortnoneDelivered5
Jangro Emergency Spill KitJangro · per Each · BIO102
Ordered4Short1 shortDelivered3
Short: Jangro Emergency Spill Kit by 1. Credit prepared against those lines only.
Problems raised at this drop
Raised on the road, not at the door. A problem never closes a drop, it tells the office something while there is still time to act on it.
Stock problemParcel missing from the load
Round W-12Wexley Care Homes, BracknellStop 3
Office actionStock check against the pick that loaded Wexley, then approve the credit for the short line. The pick record needs checking so it does not happen twice.Network notifiedDepot supervisor · customer service
“Six on the manifest, five on the van.”
Recorded route event · Photo attached (simulated)